Returns and Refunds Policy

This policy is effective as of July 23, 2025

Last updated: July 23, 2025

If you have questions about your order, please reach out to hello@thepresencelab.co before purchasing.

Because every download includes immediate access to proprietary files, templates, and intellectual property, we don’t offer returns, exchanges, or cancellations on digital products once your payment is processed.

If you run into trouble accessing or opening your files:

1. Check your spam, junk, or “promotions” folder for the download email.
2. Verify that you’re using the same email address you used at checkout. 
3. Still stuck? Reach us at support@thepresencelab.co within 14 days of purchase and we’ll make sure you receive the files in a working format.

We’re happy to refund premium-service purchases up until 24 hours before your scheduled Zoom call. After the call begins—whether you attend, arrive late, or no-show—the service is considered delivered in full and no refund is available.

How to request a refund before your call:

• Email support@thepresencelab.co with:
   
  • Your order number
  • The service purchased 
  • The scheduled call date/time
     

We’ll confirm cancellation (minus processing fees) and issue the refund, which can take around 5-7 business days to appear on your credit card.  Depending on your bank or card issuer, funds may take up to 10 business days to appear.  If you have not received a refund within that timeframe, please contact your credit card company.  
 

Rescheduling instead of canceling? You may reschedule your booking once, free of charge, up to 24 hours before the start time.

• Approved refunds are processed to the original payment method. 
• Depending on your bank or card issuer, funds may take up to 10 business days to appear.
• We do not refund any transaction fees your payment provider charges.

Nothing in this policy limits your statutory rights under applicable consumer-protection laws. The Presence Lab, LLC is a U.S. company operating under the laws of the State of Illinois. Any dispute arising from this policy will be resolved under Illinois law and jurisdiction, unless otherwise required by mandatory local legislation.